Application Support Outsourcing on the Cloud
When your business applications are deployed in a cloud environment or in the SaaS model, it becomes increasingly critical to sustain optimal operations while improving the customer service. SLA Management, Cost control, ROI and Risk management being critical challenges, we strive to deliver proactive and comprehensive support to your applications on the cloud.
At Ikas, we can help you to run a highly efficient and cost effective Cloud Applications support operation. We can help you to:
- Establish and operate your support center 24x7. Our highly skilled people combined with mature global delivery processes using a wide-range of tools give you the advantage of optimized support experience at reduced costs
- Act as single point of contact for all users of your applications deployed on the cloud to report problem incidents regarding application functionality, services and errors.
- Use multiple medium of service such as email, chat and remote login support to your end users
- At level-1, we can process the highest percentage of first level resolutions resulting in increased user productivity and user satisfaction.
- Assist in the analysis, notification and escalation of trends to allow your organization to help sustain high levels of business service and user satisfaction.
Key Features of Ikas Cloud App. Support
- Issue receipt
- Entitlement verification
- Capture vital information
- Log issue
- Create trouble ticket
- Solution based issue resolution
- Issue escalation
- Issue closure
For more information on how we can help you, Please email us at sales@ikastech.com
| 
Copyright © 2010 Ikas Technologies Pvt. Ltd.