Remote Infrastructure Monitoring

Remote Infrastructure Monitoring Remote Infrastructure Management Remote Infrastructure Operations Ikas Engagement Model

We provide continuous, 24x7 availability and performance monitoring of enterprise IT infrastructure. We monitor various IT events and transactions, threshold violations and errors, based on operational criterion and metrics.

Problems detected are configured to automatically notify the customer or a designated service provider. Problems are escalated to various levels based on the severity of the identified problem.

Through our 5th Dimension methodology, we determine various monitoring, tracking and escalation flows that are most appropriate to a client scenario and implement those using rigorous processes. We also enable Historical data storage to facilitate trend analytics and IT planning.